Whiteboard Prices & Delivery Information | Wedge Whiteboards | School Dry Wipe Magnetic Whiteboards | Wedge Whiteboards

Delivery Information

UK Standard Delivery

Delivery is free to UK mainland only and usually takes 3-5 working days.

 

If you live in the Scottish Highlands & Islands, Northern Ireland, Isle of Scilly,
Isle of Man, Channel Islands, Ireland please contact us for a quote

There is a courier surcharge for surcharge areas due to the bulky nature of our items. These areas are defined by the following:

Highlands & Islands: Postcodes IV(all), HS(all), KA27 to 28, KW(all),
PA20 to 49, PA60 to 78, PH17 to 26, PH30 to 44, PH49 to 50 and ZE.
Northern Ireland
Isle of Scilly
Isle of Man
Isle of Wight
Channel Islands
Zone 1 Europe

Please Note:  Delivery costs are calculated by volume and may vary depending on the number of products ordered.

Please call 01453 833388 or email us enquiries@pnplastics.co.uk so we can get you a competitive delivery quote. Surcharge delivery is unfortunately not available online.

 

Zone 1 Europe

Contact us for a quote
We can ship to Zone 1 mainland Europe, including France, Germany, Portugal, Spain & Italy.
Please call 01453 833388 for a shipping quote or email enquiries@pnplastics.co.uk.  Payment will be required upfront by bank transfer before any products are sent out for fraud and security reasons.

 

Delivery Times

Orders will normally be dispatched within 1 working day of receipt and will take up to 5 working days for delivery, so you can expect your item to be with you within a matter of a few working days.
Please make sure a mobile telephone number is entered on registration, this will aid in communication of your delivery. Certain carriers will send you a text message with an estimated delivery time (free of charge).
You can expect deliveries to arrive any time between 7am – 7pm. Unfortunately, the delivery drivers are unable to call customers ahead of delivery, due to the Road Vehicles (Construction & Use) (Amendment No. 4) Regulations 2003, our carriers no longer issue their drivers with mobile telephones.
In the very rare event that a product is out of stock, or delayed by courier error, allow up to 14 days for delivery. Please note Bank Holidays may cause a slight delay in the delivery of your parcel.

 

Made a Mistake?

If you have made a mistake on your order or wish to amend or cancel, you must ring our Customer Service team on 01453 833388 during working hours as soon as possible.  We cannot accept emails as a method of contact for these types of enquiries due to the very quick dispatch times we operate on.  Due to our delivery carrier’s terms and conditions, we cannot change orders or addresses once they have left our premises.

 

Secure Deliveries

All our products are sent via courier and require a signature as proof of delivery. This is to ensure safe, trackable orders.

 

Missed Deliveries

If you miss your delivery real-time tracking will confirm this and will give contact details/instructions for how to reschedule or arrange collection of the order from your local depot.
If you have chosen Standard Delivery, you cannot arrange a re-delivery on a Saturday. After 3 failed delivery attempts, your items will be returned to our warehouse. If an item is sent back to us because of a failed delivery, this will incur a delivery charge to you of a minimum of £25.00 to cover the cost of return and re-delivery. If an item is returned to us because of failed delivery, we reserve the right to cancel your order and refund the cost of the order, minus £15.00 to cover the cost of return and administration.

 

Damaged Deliveries

We advise customers to check parcels carefully for any transit damage. If you are unsure, or if there is transit damage to your product, sign for the item and clearly write “Damaged Product”. In this instance, contact us directly on 01453 833388 where we will quickly ensure that you get a perfect product with no additional cost to yourself.  We apologise for any inconvenience caused and will endeavour to get any issues resolved as soon as possible.

 

Returns Policy

We accept returns.  From receipt, you have 14 days to let us know by emailing our returns department customerservices@pnplastics.co.uk that you intend to return your whiteboard to us in a new and unused condition.  You are responsible for returning the item to us at your expense.  Please ensure to take reasonable care of the goods so that they arrive with us in the same condition as they were delivered.

 

More Information

Please refer to our Frequently Asked Questions page if you have any questions which are not answered here.
Please also refer to our Terms and Conditions before purchasing.
If you have any further questions, please contact us:
Telephone: 01453 833388
Email:  customerservices@pnplastics.co.uk