Magnetic Whiteboard FAQ's | Dry Wipe Whiteboards | School Dry Wipe Magnetic Whiteboards | Wedge Whiteboards

Frequently Asked Questions

Please find below a list of frequently asked questions, however should you wish to speak to a member of our Customer Services team please call 01453 833388.

 

My Account

Do I have to register an account with Wedge Whiteboards to place an order?

Yes. You need to register your name, contact details and delivery address details to place an order with Wedge Whiteboards online.

 

Ordering

How do I know if you have received my order?

When we receive your order, you will be taken to an Order Confirmation screen which will detail what you have ordered, your billing and delivery address, and will provide you with your order confirmation number.  This information will also be emailed to you using the email address you provided in the order process.

What if I haven’t received an email order confirmation?

Please double check the order confirmation email hasn’t gone into your junk mail or spam account.  If you still haven’t received it, please email customerservices@pnplastics.co.uk or call us on 01453 833388.

Can I add to an existing order?

You can add items to your checkout basket at any time before the payment screen.  If you have already placed an order but wish to add more items to the same order, please call Customer Services on 01453 833388 who may be able to add to your existing order (if the order has not been despatched).  If your order has already been despatched, simply place a new order.

Do you have a shop?

We are solely an online retailer and do not have a shop.

 

Payment

How can I pay for my purchases?

We accept most major UK credit and debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Visa Electron, Maestro, or Solo.  You can also pay by PayPal, Sage pay or cheque.  If you have a credit account with us, you can pay by invoice with a BACS transfer.  We are sorry but we do not accept American Express.

Please note, we never store your credit card details or keep them on file and offer 100% secure transactions.

What should I do if my credit/debit card was refused when placing an order?

If your credit or debit card was refused while placing an order, please re-submit your order using a different card.  For details on why your card was refused, please contact your card issuer.

Do you offer credit facilities?

For Local Education Authorities, we can offer a 30-day credit facility with an official purchase order, subject to the usual credit checks. To apply for an account, call 01453 833388.  We reserve the right to levy interest charges on overdue accounts.

 

Product Information

I need some advice

Please feel free to give us a call on 01453 833388 for product advice, and we would be more than happy to help. for ideas on how to use our products, check out our Creative Uses page.

What size shall I get?

The size of your whiteboard totally depends on who you are buying it for, how they will be using it, and how much space you have.  Generally, we advise bigger is better, but it all depends on the user, space and budget.  Each product on the website is categorised as Early Years Foundation Stage, KS1, KS2, Secondary or SEN, which will give you an idea of age appropriateness and suitability.

Can you give me more information on your products?

We try to provide most of the information on Wedge Whiteboards in the Product Description, including size measurements.  However, if you require any further information or advice, please call our Customer Services team on 01453 833388 or email customerservices@pnplastics.co.uk.

My Wedge Whiteboard is looking dirty.  What is the best way to clean it?

After using your Wedge Whiteboard, always remember to use a drywipe eraser.

In addition to using a drywipe eraser we would strongly recommend using an appropriate cleaning solution.  There are many cleaning solutions on the market, many of which will be fine for use on writing which has only been on the board a few days or so.  However, if writing has been left of the board for several weeks, you may need to use something a little stronger to shift this dried out ink.  In such incidences, you should opt for a whiteboard conditioner which will give the board a deep clean and will help to recondition the surface and may also help with permanent marker damage.  Please note, when a board has conditioner treatment, you cannot use the board for 24 hours.

Do not use abrasive cleaning agents like CIF to remove old dry ink or permanent marker damage.  Abrasive cleaning agents may cause damage to the writing surface.

 

Stock Availability

The website is saying the product or colour variant that I want is out of stock – when will it be back in?

We aim to keep the full range of products and colours in stock at all time.  If the product item or colour is displaying ‘out of stock’ we aim to get the item or colour back in stock within a couple of weeks.   For more information on stock availability and when we expect an item to be back in stock, please call us on 01453 833388 or email customerservices@pnplastics.co.uk.

 

Delivery

Do I have to have my order delivered to my billing address?

No.  We recommend you send your products to the address most likely to have someone to sign for your parcels, whether this is a business address, home address or a neighbour.  You can do this by selecting the option “Add a different address” during checkout.

Please note you can only select an alternative delivery address if you are ordering online as we know your payment will be verified by your card provider.  Unfortunately, if you call our Customer Service Team to place an order, you will only be able to send the order to the address where your card is registered.  Credit card fraud has increased exponentially in recent years and unfortunately, we need to protect ourselves against this type of fraud. This means that orders placed over the phone can only go to the registered card address.  Please accept our apologise if this causes any inconvenience.

Where do you Deliver?

Please see our Delivery page for full details. We can ship to anywhere in the UK Mainland, Northern Ireland, the Isle of Man, outlying Scottish Highland postcodes, the Channel Islands or Ireland. We can also deliver to Zone1 Europe or BFPO addresses – contact us on 01453 833388 or email customerservices@pnplastics.co.uk for a competitive delivery quote.

Do I have to be there to sign for delivery?

Yes – our delivery service is a signed for and trackable courier service.  This is the most secure way of delivering items.  You will have the option of leaving special instructions for the delivery driver (e.g. leave in a safe place / with a neighbour, etc.) during the checkout process.  Please note this is at your own risk.

Will you deliver in adverse weather conditions?

We will make every effort to deliver where possible.  Our warehouse is in Gloucestershire, however our couriers and their depots are located throughout the UK, and we cannot account for any adverse weather conditions they may experience.  Weather conditions vary county to county, however we will always deliver where we can.

 

Delivery Costs

What are my delivery options?

Click here for delivery options.

Delivery Times

Can I specify a delivery date when ordering?

No – our normal UK delivery takes up to 5 working days from order, but you cannot specify an exact date.

When will my order be delivered?

Normal delivery takes 3-5 working days.

You can expect your item to be delivered any time between 7am-7pm.  Some of our carriers will even send you a free of charge text message (if you have entered your mobile number at checkout) informing you of the expected one hour time slot for delivery of your parcel.  Unfortunately, delivery drivers are unable to call customers ahead of delivery as, due to the Road Vehicles (Construction & Use) (Amendment No. 4) Regulations 2003, our carriers no longer issue their drivers with mobile telephones.

Please note that Bank Holidays may cause a slight delay in the delivery of your parcel.

 

Missed deliveries

What happens if I’m out when you deliver?

If you miss your delivery real-time tracking will confirm this and will give contact details/instructions for how to reschedule or arrange collection of the order from your local depot.  See our Delivery page for more information on missed deliveries.

If the carrier has attempted delivery and no one is available, it will be returned to the carrier depot. Once the item is returned to the depot, they will hold the item for approximately 5 days. If the item is not collected or if you have not organised a re-delivery within this time frame, the item will be returned to us.  If you would like re-delivery after the item has been returned to us, then you will need to pay a re-delivery fee and we would need to quote for this individually as it depends on the carrier we use and the quantity and size(s) of your item(s). Please call 01453 833388 or email customerservices@pnplastics.co.uk for more information.  Please also refer to our Delivery page.

Alternatively, you will have the option to input special delivery instructions to our couriers during checkout (e.g. leave with neighbour, leave on porch etc.).

 

Returns

Can I return my Wedge Whiteboard?

Yes, we accept returns.

From receipt, you have 14 days to let us know by email customerservices@pnplastics.co.uk that you intend to return your item to us in a new and unused condition.  You are responsible for returning the item to us at your expense.  Please ensure to take reasonable care of the goods so that they arrive with us in the same condition as they were delivered.  Please let us know that you are returning your item by emailing our returns department at customerservices@pnplastics.co.uk

I have received the wrong item in my order.

If you have received the wrong item in your order, please call 01453 833388 and our Customer Services team will endeavour to resolve the situation as soon as possible.

 

Faulty & Damaged Goods

What if my Wedge Whiteboard is damaged?

In the unlikely event of receiving damaged product, please call 01453 833388 or email customerservices@pnplastics.co.uk and we will advise accordingly.  Please note we will ask for a photograph of the damage to determine whether it is a manufacturing fault.

What if my Wedge Whiteboard is damaged in transit?

We advise customers to check carefully for any transit damage before signing for the parcel.  If you are unsure, or there is transit damage to your product, sign for the item and clearly write “damaged product”.  In this instance please contact us directly on 01453 833388 and we will quickly ensure that you get a replacement product at no additional cost to yourself.